Shipping & Returns

Returns & Shipping Policy

Returns Policy

At AIM Cash & Carry, customer satisfaction is important to us. If you need to return an item, you must notify us within 14 days of the invoice date.

To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging.
  • Products must be in a resalable condition.
  • A valid invoice or order number must be provided.
  • Returns must be authorised by AIM Cash & Carry before goods are sent back.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible. Where the return is due to our error, we will arrange the return of the goods and provide a replacement or refund as appropriate.

To request a return, please contact our customer service team with your order number and details of the item(s) you wish to return. We will provide you with instructions for returning your goods.

Refunds will be processed once the returned items have been received, inspected, and approved. Refunds will be issued to the original method of payment where applicable.

Shipping Policy

AIM Cash & Carry currently delivers within the Republic of Ireland only.

  • FREE delivery is available on all orders of €500.00 (excluding VAT) or more.
  • Orders with a value of less than €500.00 (excluding VAT) are subject to a delivery charge, which will be calculated at checkout.

Orders are processed during normal business hours, Monday to Friday, excluding public holidays.

Delivery times may vary depending on stock availability and your delivery location. If there is an unexpected delay with your order, we will contact you as soon as possible.

Please ensure that the delivery address provided is accurate and that someone is available to receive the delivery during business hours.

If you have any questions regarding your order or delivery, please contact our customer service team and we will be happy to assist you.